As an event platform, our goal is to stay up to date not only technically but also legally at all times. That is why we have comprehensively revised our Terms and Conditions as well as our Privacy Policy.
The new versions will come into effect on 1 July 2026, and will bring one key benefit above all: greater clarity, more transparency, and better alignment with current legal requirements.
Below you will find the most important updates.
Changes to the Terms and Conditions for Attendees
The standard Terms and Conditions for Attendees have been revised and made clearer:
- More flexibility for event organizers, e.g. regarding payment terms
- Clear rule: standard regulations apply only if no deviating organizer-specific terms exist
- No automatic precedence of doo’s Terms and Conditions over organizer Terms and Conditions
- More transparent data protection provisions, including references to separate privacy information
- Greater responsibility for organizers to provide their own data protection information correctly
- New, more transparent rules on Terms and Conditions amendments (including notice periods)
👉 Important for you as an organizer:
If you use our standard Terms and Conditions for Attendees, the updated version will automatically apply starting 1 July 2026. It will automatically be shown in the booking process if you enabled the standard document for the event. Please evaluate beforehand whether the Terms and Conditions still cover your use case.+
Alternatively, you can provide your own booking terms in the event settings at any time.
Changes to the Terms and Conditions for Organizer
The Terms and Conditions for Organizers have also been expanded and more clearly structured:
Greater clarity and structure
- Clear positioning of doo as a B2B platform
- Improved structure (e.g. Service Level Agreement instead of scattered provisions)
- Clear separation of responsibilities, especially regarding content
New legal topics considered
- Digital Services Act (DSA):
- New rules on responsibility for content
- Reporting procedures for unlawful content
- Complaint rights for organizers
- AI Act (Artificial Intelligence):
- Regulations on the use of AI
- Obligations regarding transparency and human oversight
- Accessibility:
- New requirements under the Accessibility Strengthening Act
Enhancements for future readiness
- New section on data portability and switching providers (Data Act)
- Expanded payment models (including escrow/trust accounts)
- Clear regulations regarding:
- Liability and warranties
- Price changes and termination rights
- Force majeure
👉 Note: The revised Terms and Conditions for Organizers apply only to customers without an individual agreement with doo. Existing individual agreements remain unaffected.
Changes to the Privacy Policy
We have significantly improved both the structure and content of our Privacy Policy:
Division in two separate documents
- Privacy Policy for Attendees of Events (default document as privacy policy for your attendees)
- Privacy Policy for Organizers and Website Visitors
👉 Benefit: You can now more easily find the information relevant to you.
Standard Privacy Policy for Attendees of Events
- The new version is more structured, transparent and offers a better conformity with DGSVO (GDPR).
- New paragraphs for storage periods and third country transfers
- Guidelines for the collection of COVID-19 contact data have been removed
👉 Important for you as an organizer:
If you use our standard Privacy Policy, the updated version will automatically apply starting 1 July 2026. It will automatically be shown in the booking process if you enabled the standard document for the event. Please evaluate beforehand whether the Privacy Policy still cover your use case.
Alternatively, you can provide your own booking terms in the event settings at any time.
Privacy Policy for Organizers and Website Visitors
More transparency and clarity
- Much clearer distinction of responsibilities:
- doo = platform operator
- Organizer = controller of attendee data
- More detailed description of data processing
- More precise explanations of:
- Purposes
- Legal bases
- Retention periods
New topics and legal updates
- Integration of current requirements, including:
- EU–US Data Privacy Framework for international data transfers
- Use of AI with clear safeguards
- Consent management (cookie consent)
- Expanded regulations regarding:
- Marketing and tracking tools
- Social media and third-party providers
- Video integrations (e.g. Vimeo)
- Job offers and applications
Extensions in corporate and event contexts
- New section on trade fair contacts and event recordings
- Clearer rules on the use of photos and videos
- Expanded information on data sharing with sponsors
Conclusion
By revising our Terms and Conditions and Privacy Policy, we are creating a modern, clear, and legally robust foundation for our collaboration:
- Better structured
- More transparent
- Aligned with current regulatory requirements
👉 For you, this primarily means: more clarity, greater security, and better guidance on all legal aspects related to your events.
You can find the new versions of the documents on our page for the updated Terms and Conditions as well as Privacy Policy (in German).
If you have any questions about the changes, please do not hesitate to contact us at any time.
