General information

• Data Security: How safe is the use of doo ?
• Bug Reporting: How you can help us finding the cause for technical issues
• Upcoming maintenance

Account Settings

• Payments

  • Payment Options at doo
  • Payout documents & revenue disbursement of your ticket sales
  • Novalnet - General information regarding the payment service provider
  • How to do - Novalnet
  • Payment Process: How to manage payment options

• Creating & managing your personal doo account
• Organization settings: Managing your account settings
• Multi-user: Working as a team
• How to reset your password
• Changing the email address of your doo account
• The doo account packages
• What can I do if a doo site does not load
• Independently adapt standard designations of the doo booking process
• How do I delete my account
• Payment Process: How to manage payment options
• Password Security using doo: What options are available?

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Events

• Creating and editing events

  • Your first event with doo
  • Enter and edit event information
  • Create and edit ticket categories
  • Define attendee and booking data
  • Offer products and additional services
  • Using different currencies
  • What do I have to consider regarding VAT?

• Event Settings

  • Edit email contents
  • Using placeholders in booking email templates
  • How to adjust invoice contents
  • Attendee tickets and QR code scanning
  • What do doo tickets look like?
  • E-mail attachments for bookers and attendee
  • Certificates & Co: Create custom documents
  • Define your own booking conditions
  • Revenue Disbursement: Entering and editing invoice address & bank account information
  • Create bilingual (multilingual) events
  • Bookings with manual approval
  • Create a waiting list
  • Access codes and promotion codes: Discounted tickets for your participants
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• doo Widgets: Integration into your own website
• doo Default Event Website and Custom Event Website
• How to create a booking process in english
• Providing flyers, event programs or direction sketches
• Tips for a smooth entry
• How does the booking process work for my attendees?
• How do I make test bookings?
• Creating exclusive registration access for selected contacts
• Delete ticket categories & change prices and sales periods after go-live
• Cancellation of events
• What are event fields and how do I use them best ?
• Shorten the booking process and prefill data: How to make the booking process as convenient as possible for bookers
• Tips for virtual events with doo
• Integration into your own Facebook page
• Event Templates: Creating templates for your events

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Manage Bookings

• Manage bookings and attendees
• Monitoring incoming bookings
• The attendee overview
• Invitation list: Track the registration status of specific contacts
• Manual registration
• Resend automatically generated emails
• Rebooking: How to change existing bookings
• Cancellation & Refund Handling
• Booking self-service: Allow bookers to subsequently access and edit their bookings
• Download booking overview and attendee list
• Change of attendee data and invoice address
• Bank transfer: How to deal with pending transactions
• What to do, if someone has not received their confirmation e-mail or ticket

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Contact Management

• Contacts: Introduction and Topic Overview
• Contact details: Collect cross-event contact information
• Overview contact data fields
• Managing contact data fields
• Creating contacts - How do contacts get into the doo contact center?
• Contact import - Bulk creation and editing of contacts
• Managing existing contacts
• Creating and managing contact groups
• Datamatching & Synchronization of booking data and doo contact
• Email subscriptions: Double opt-in & opt-out options at doo
• Deleting contacts

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Emails

• Auto Emails

  • Setting up auto emails

• Email messages

  • Creating, testing and sending email messages
  • Contact management: How to build up clean recipients list
  • Performance report: How to evaluate the sending of your email messages
  • Email activities: How do recipients react to your email messages?
  • Bounce management: Tips for high quality recipient lists

• Overview: Email types at doo
• Designing Emails with the doo Email Editor
• Use Liquid code in emails for individual personalization
• Emails: Technical foundations

Websites

• The doo website editor: create an individual event page
• Mobile optimization: Customize your site for all your devices
• Installing different tracking tools on the website
• Creating a SSL certificat (HTTPS) to ensure data security
• Website Tracking: How to integrate doo into your Google Analytics To be Created

Additional Functions

• Optional Service: Refund handling via doo
• Ticket design: How to get your ticket in the desired design
• Forms - Set up surveys and feedback requests for your attendees
• Embedded Reports
• Customer specific sender emails
• Email inbox: How to manage email requests from your participants within doo
• Add calendar entries to your event communication
• Filtered cross-event widgets: How to show only selected events

Automations

• Automations: Overview
• Explanation of scenario examples
• Automations: explanation of the most important terms
• Create and edit a scenario

Booker & Attendee FAQ

• Questions regarding the booking

  • What can I do if the booking page does not work?
  • Why did I not receive a booking confirmation?
  • How can I change the details of an invoice?
  • How to use access and promotion codes
  • Who is doo and why did I receive an email from doo?

• Questions regarding the payment

  • Which payment methods are available?
  • What to do in case of problems with credit card payment?
  • When is the deadline for my payment?
  • I have already made a bank transfer. When do I get the payment confirmation?
  • Why was my credit card charged by doo?

• Questions regarding cancellations and rebooking

  • How do I cancel my booking?
  • How can I make changes to my order?
  • Is my ticket transferable?

• Questions regarding the event

  • Where to find event details
  • How to contact my organizer
  • Questions about the event
  • Is it required to print the tickets out?

• Questions regarding emails

  • How to unsubscribe the newsletter
  • How can I delete my data from doo?

Developer Documentation

• Technical documentation for developers will soon be published here