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General information
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Account Settings
- Creating & managing your personal doo account
- Organization settings: Managing your account settings
- Multi-user: Working as a team
- How to reset your password
- Changing the email address of your doo account
- The doo account packages
- What can I do if a doo site does not load
- Independently adapt standard designations of the doo booking process
- How do I delete my account
- Payment Process: How to manage payment options
- Password Security using doo: What options are available?
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Events
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- Edit email contents
- Using placeholders in booking email templates
- How to adjust invoice contents
- Attendee tickets and QR code scanning
- What do doo tickets look like?
- E-mail attachments for bookers and attendee
- Certificates & Co: Create custom documents
- Define your own booking conditions
- Revenue Disbursement: Entering and editing invoice address & bank account information
- Create bilingual (multilingual) events
- Bookings with manual approval
- Create a waiting list
- Access codes and promotion codes: Discounted tickets for your participants
- doo Widgets: Integration into your own website
- Custom event website
- How to create a booking process in english
- Providing flyers, event programs or direction sketches
- Tips for a smooth entry
- How does the booking process work for my attendees?
- How do I make test bookings?
- Creating exclusive registration access for selected contacts
- Delete ticket categories & change prices and sales periods after go-live
- Cancellation of events
- What are event fields and how do I use them best ?
- Shorten the booking process and prefill data: How to make the booking process as convenient as possible for bookers
- Tips for virtual events with doo
- Integration into your own Facebook page
- Event Templates: Creating templates for your events
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Manage Bookings
- Manage bookings and attendees
- Monitoring incoming bookings
- The attendee overview
- Invitation list: Track the registration status of specific contacts
- Manual registration
- Resend automatically generated emails
- Rebooking: How to change existing bookings
- Cancellation & Refund Handling
- Booking self-service: Allow bookers to subsequenty access and edit their bookings
- Download booking overview and attendee list
- Change of attendee data and invoice address
- Bank transfer: How to deal with pending transactions
- What to do, if someone has not received their confirmation e-mail or ticket
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Contact Management
- Contacts: Introduction and Topic Overview
- Contact details: Collect cross-event contact information
- Overview contact data fields
- Managing contact data fields
- Creating contacts - How do contacts get into the doo contact center?
- Contact import - Bulk creation and editing of contacts
- Managing existing contacts
- Creating and managing contact groups
- Datamatching & Synchronization of booking data and doo contact
- Email subscriptions: Double opt-in & opt-out options at doo
- Deleting contacts
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Emails
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- E-mail messages: How to create a new message
- Contact management: How to build up clean recipients list
- Performance report: How to evaluate the send-out of your email messages
- Email activities: What the status reports of your email messages mean
- Bounce management: Tips for high quality recipient lists
- Use liquid code in email messages for individual personalization
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Websites
- The doo website editor: create an individual event page
- Mobile optimization: Customize your site for all your devices
- Installing different tracking tools on the website
- Creating a SSL certificat (HTTPS) to ensure data security
- Website Tracking: How to integrate doo into your Google Analytics To be Created
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Additional Functions
- Optional Service: Refund handling via doo
- Ticket design: How to get your ticket in the desired design
- Forms - Set up surveys and feedback requests for your attendees
- Embedded Reports
- Customer specific sender emails
- Email inbox: How to manage email requests from your participants within doo
- Add calendar entries to your event communication
- Filtered cross-event widgets: How to show only selected events
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Automations
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Booker & Attendee FAQ
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Developer Documentation
Customer specific sender emails
All e-mails that are sent via doo have as the sender by default a own doo.net email address: booking related emails are sent by buchung@doo.net, email messages that are sent by the doo email manager are sent by einladung@doo.net. By request it is possible to adjust a customer specific email sender address for a fee. If you’re interested, please contact your contact person or send your request to upgrade@doo.net
After commissioning, please pay attention the following notes.
1. General information about the device
The configuration of a customer specific email sender address requires the help of the owner of the used e-mail address in some steps. Only then we can make sure that emails that are sent with the new email address will be correctly delivered to the recipient.
For the delivery of automatized emails and email campaigns, doo uses the infrastructure of amazon simple email service (SES). To make sure that this service won’t be used abusively, amazon verifies the identity of the owner of the sender email address via email. Further amazon signs outgoing emails with the DKIM method (more information about that e.g on wikipedia)
In this way, spam filters and mail servers can verify that the corresponding emails are not spam or spoofing. For this, however, it is necessary that some entries are adjusted for the corresponding domain settings in the name server.
2. Requirements
The following should be ensured on your side so that the configuration can be carried out as smoothly as possible and without delays.
- You need access to the emails, which are sent to the e-mail to be used.
- You need access to the domain name server (DNS), which is used for the domain of the email to be used.
3. Procedure of the configuration
1) Tell your doo contact person:
- Which email address should be configured
- For which doo organization this configuration should be valid
- If the email address will be used only for the emails that are sent to bookers and recipients of invitation or also as the sender address for automized emails with access to account notifications to your doo account (e.g event created, monthly payments, export completed)
2) Subsequently you will receive the details from your doo contact person, that have to be adjusted in your DNS entry. These are CNAME records that must be attached to the appropriate domain.
Example for CNAME entries with dummy data:
"DKIM record set:" "Record name","Record type","Record Value" "7kcjh<something>war36f._domainkey.<customer>.<tld>","CNAME","7kcjhyb7<something>36f.dkim.amazonses.com" "6jaq6v4<something>ocwz5._domainkey.<customer>.<tld>","CNAME","6jaq<something>yk3rlqoocwz5.dkim.amazonses.com" "2zvk<something>ucnklf6xt._domainkey.<customer>.<tld>","CNAME","2zvkrnh<something>aucnklf6xt.dkim.amazonses.com"
The method for the addition of CNAME data sets for your DNS configuration depend on which DNS or hosting provider you are using. Unfortunately, we can not offer support for this – please contact your respective admin.
The check to see if the DNS server was successfully actualized will be done automatically. Depending on the existing DNS configuration, this may take several minutes.
In addition to the CNAME entry, the following TXT record needs to be added to your DNS record.
"v=spf1 include:amazonses.com ~all”
This gives Amazon SES the authority to send Amazon SES emails on your behalf.
4) Your doo contact person will notify you as soon as the configuration was successfully completed. From this time on you can use the new sender e-mail address in the email settings of your email messages and booking emails or choose one in cases you configurated more than one email address.