Attendee tickets and QR code scanning

You can automatically send tickets to your booker & attendees via doo if you want to use tickets for admission control on-site at the event. 

1. Activating attendee tickets

The settings for this can be found in the event details in the right-hand menu “Event settings” when you select “Tickets & documents”.

1.1. PDF Tickets

Under “Ticket Options” you can determine whether or not your bookers should receive PDF tickets after their successful booking.

By default this function is activated for new events. However, you can change this by selecting “Do not create PDF tickets”. If desired, you can also save these settings as default for future events by checking the corresponding checkbox.

In addition, you have the option to specify that tickets should only be created and sent for certain ticket categories. In this case, select one or more categories and save the settings.

1.2. Wallet Passes

In addition to the PDF tickets, doo also offers the option of displaying a link in the booking confirmation email, which the booker can use to save the ticket in his wallet. You can activate and deactivate this function in the corresponding section. If you want to use the function, we recommend that you upload your own logo (in different sizes) in the next step, so that your attendees can easily find the ticket in their Wallet. If you wish, you can also set your own string for the QR code if you need this for your check-in system. Otherwise, the QR code corresponds to the link of the PDF ticket, which leads to the doo check-in page.

2. Ticket design

If no individual ticket design is included in your doo package, the doo standard ticket design will be used for your event. The ticket is sent as PDF file in upright in DinA4 format and is attached to your booking confirmation emails. In addition to general information about the booking and event, your logo and the event address and the individual QR code for the checkin is printed on the doo standard ticket. Here you can see how the doo standard ticket looks like. 

As alternative to the doo standard ticket, we also offer individual ticket designs that can be created according to your corporate design requirements and, for example, can be folded and used as name tags at the event. All information about individual ticket designs at doo can be found here.

3. Ticket send-out

If you have activated tickets for your event, bookers will receive the tickets together with the booking confirmation email after successful booking – or after receipt of payment in the case of paid events. If the automatic event reminder is activated for your doo account, your bookers will also receive an e-mail reminder with the tickets attached four days before the event starts.

The tickets are also available for download in the respective booking portal for your bookers.

In addition, you can set below in the settings for “Tickets & Documents” under “Attendee Email Options” that the tickets are not only sent to the booker or also to the attendees. If ticket sending to attendees is activated, the name as well as the email address will automatically become a mandatory field on the attendee level, so it must be entered for each individual attendee when booking. The booking confirmation email to the booker is then also sent to the attendees registered during the booking like a blind copy – accordingly it contains the tickets of all attendees, not just the individual ticket of the respective attendee. Sending each attendee only his own ticket is not possible with this function, but can be implemented with the help of the doo automation function. If you are interested, please contact your doo contact person or our Support Team.

4.  Scanning the QR Codes at the entrance

At the entrance, each attendee should present their ticket, either on their mobile phone or printed on paper. The check-in process and the recommended procedure for missing tickets vary depending on which of the doo entry solutions you are using:

• All information about check-in with your own mobile devices can be found here
• All details about check-in with handheld scanners for faster entry are listed in this article

In any case, the ticket is automatically invalidated when the attendee scans and checks in, and it cannot be reused. If a previously invalidated ticket is scanned again, a corresponding error message will be displayed, and the attendee will not be able to check in.

5. Evaluation

The options for tracking check-ins live also vary depending on the chosen entry solution. By default, the doo attendee overview for the event provides a complete overview of checked-in attendees. If you download the Excel attendee list from there, you can also view the individual check-in times of each attendee. Further details can be found in the corresponding article for your entry solution.