To install a new e-mail address as contact person for your doo organization account, you first have to create a new user account:

1. Setting up a user account with the new email address

If you would like to use another email address to log into your doo account in the future, please click on the gear icon next to your name in the upper right corner to access the organization settings and select the “Users” tab. Please click on “+ Invite new users” and enter the email address you would like to add to your doo account, select “Administrator” as role and confirm by clicking on “Invite”. Please find the invitation in your email inbox, click on the link provided in the email and create a new user account. This new account will then automatically have access to your existing organization account and its events.

Important: If you are a doo basic user, you do not have access to the organization settings yourself, so the changes must be made directly by doo. Please contact our Support Team for help.

2. Changing the contact person

After the new team admin user has accepted the invitation, you can define that all relevant emails from doo (e.g. the payables documents or notifications about published or canceled events) are sent to the new address in the future: Please click once again on the gear symbol next to your name to get to the organization settings, where you will find the “Contact” information. If you click on “Select contact” you’ll be able to select and confirm the new user as main contact person of that doo account.

3. Optional: Deleting the old user account

If you would like to delete the old user account from your organization afterwards, stay in the organization settings, scroll down to “Users” and delete the old user from the list by clicking on the trash symbol.

In case you want the user to still have access to the organization account, you can also keep the user as a team member.