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General information
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Account Settings
- Creating & managing your personal doo account
- Organization settings: Managing your account settings
- Multi-user: Working as a team
- How to reset your password
- Changing the email address of your doo account
- The doo account packages
- What can I do if a doo site does not load
- Independently adapt standard designations of the doo booking process
- How do I delete my account
- Payment Process: How to manage payment options
- Password Security using doo: What options are available?
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Events
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- Edit email contents
- Using placeholders in booking email templates
- How to adjust invoice contents
- Attendee tickets and QR code scanning
- What do doo tickets look like?
- E-mail attachments for bookers and attendee
- Certificates & Co: Create custom documents
- Define your own booking conditions
- Revenue Disbursement: Entering and editing invoice address & bank account information
- Create bilingual (multilingual) events
- Bookings with manual approval
- Create a waiting list
- Access codes and promotion codes: Discounted tickets for your participants
- doo Widgets: Integration into your own website
- Custom event website
- How to create a booking process in english
- Providing flyers, event programs or direction sketches
- Tips for a smooth entry
- How does the booking process work for my attendees?
- How do I make test bookings?
- Creating exclusive registration access for selected contacts
- Delete ticket categories & change prices and sales periods after go-live
- Cancellation of events
- What are event fields and how do I use them best ?
- Shorten the booking process and prefill data: How to make the booking process as convenient as possible for bookers
- Tips for virtual events with doo
- Integration into your own Facebook page
- Event Templates: Creating templates for your events
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Manage Bookings
- Manage bookings and attendees
- Monitoring incoming bookings
- The attendee overview
- Invitation list: Track the registration status of specific contacts
- Manual registration
- Resend automatically generated emails
- Rebooking: How to change existing bookings
- Cancellation & Refund Handling
- Booking self-service: Allow bookers to subsequenty access and edit their bookings
- Download booking overview and attendee list
- Change of attendee data and invoice address
- Bank transfer: How to deal with pending transactions
- What to do, if someone has not received their confirmation e-mail or ticket
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Contact Management
- Contacts: Introduction and Topic Overview
- Contact details: Collect cross-event contact information
- Overview contact data fields
- Managing contact data fields
- Creating contacts - How do contacts get into the doo contact center?
- Contact import - Bulk creation and editing of contacts
- Managing existing contacts
- Creating and managing contact groups
- Datamatching & Synchronization of booking data and doo contact
- Email subscriptions: Double opt-in & opt-out options at doo
- Deleting contacts
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Emails
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- E-mail messages: How to create a new message
- Contact management: How to build up clean recipients list
- Performance report: How to evaluate the send-out of your email messages
- Email activities: What the status reports of your email messages mean
- Bounce management: Tips for high quality recipient lists
- Use liquid code in email messages for individual personalization
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Websites
- The doo website editor: create an individual event page
- Mobile optimization: Customize your site for all your devices
- Installing different tracking tools on the website
- Creating a SSL certificat (HTTPS) to ensure data security
- Website Tracking: How to integrate doo into your Google Analytics To be Created
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Additional Functions
- Optional Service: Refund handling via doo
- Ticket design: How to get your ticket in the desired design
- Forms - Set up surveys and feedback requests for your attendees
- Embedded Reports
- Customer specific sender emails
- Email inbox: How to manage email requests from your participants within doo
- Add calendar entries to your event communication
- Filtered cross-event widgets: How to show only selected events
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Automations
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Booker & Attendee FAQ
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Developer Documentation
Custom event website
After you have gone live with your event, doo automatically creates a standardized event website with a doo URL that you can use to register your attendees if you wish. However, if you have integrated the booking form into your own event website via widget, you can store its URL for your event instead. The standardized doo event site is then no longer visible for your attendees and instead we automatically link to your individual web page. All information about widgets and the doo standard event site can be found here.
The custom event website feature offers you the possibility to make the booking process even more individual and also facilitates the assignment of event websites to the appropriate events and languages.
1. What is the doo standard event website?
The standard event website created by doo allows potential attendees to register directly for your event without having to embed the booking process into another website, and is therefore aimed at event organizers who do not want to or cannot use a doo widget. More information about widgets and integrating doo events into your own website can be found here.
After you have gone live with your event, the contact person of your doo account will receive the link to the doo standard event website via email. Alternatively, you can also find the URL by opening the respective event in your doo Event Manager, clicking on “Event website” and selecting the appropriate language.
The website contains all information about your event and is available in German and English. More information about multilingual events can be found here.
You can include this URL for example as registration link into your email inviation, integrate it as link or button in your website or share it via social media. Your bookers will be redirected to a doo.net-website that contains all event information including the option to sign up.
2. Adding a custom event website link
To add an individual event website to your event and thus replace the standard doo event site, open the event detail page and select “Integrate into website” in the “Actions” menu.
Click on “Edit link” under “General settings”, replace the link to the doo event site with your individual website und click “Save”.
Once you have replaced the doo generated web page, it will no longer be visible for your bookers. If you do decide to use the default event web page created by doo, you can always undo your changes by clicking on the “undo”-symbol that is shown at the end of the link field.