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General information
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Account Settings
- Creating & managing your personal doo account
- Organization settings: Managing your account settings
- Multi-user: Working as a team
- How to reset your password
- Changing the email address of your doo account
- The doo account packages
- What can I do if a doo site does not load
- Independently adapt standard designations of the doo booking process
- How do I delete my account
- Payment Process: How to manage payment options
- Password Security using doo: What options are available?
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Events
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- Edit email contents
- Using placeholders in booking email templates
- How to adjust invoice contents
- Attendee tickets and QR code scanning
- What do doo tickets look like?
- E-mail attachments for bookers and attendee
- Certificates & Co: Create custom documents
- Define your own booking conditions
- Revenue Disbursement: Entering and editing invoice address & bank account information
- Create bilingual (multilingual) events
- Bookings with manual approval
- Create a waiting list
- Access codes and promotion codes: Discounted tickets for your participants
- doo Widgets: Integration into your own website
- doo Default Event Website and Custom Event Website
- How to create a booking process in english
- Providing flyers, event programs or direction sketches
- Tips for a smooth entry
- How does the booking process work for my attendees?
- How do I make test bookings?
- Creating exclusive registration access for selected contacts
- Delete ticket categories & change prices and sales periods after go-live
- Cancellation of events
- What are event fields and how do I use them best ?
- Shorten the booking process and prefill data: How to make the booking process as convenient as possible for bookers
- Tips for virtual events with doo
- Integration into your own Facebook page
- Event Templates: Creating templates for your events
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Manage Bookings
- Manage bookings and attendees
- Monitoring incoming bookings
- The attendee overview
- Invitation list: Track the registration status of specific contacts
- Manual registration
- Resend automatically generated emails
- Rebooking: How to change existing bookings
- Cancellation & Refund Handling
- Booking self-service: Allow bookers to subsequently access and edit their bookings
- Download booking overview and attendee list
- Change of attendee data and invoice address
- Bank transfer: How to deal with pending transactions
- What to do, if someone has not received their confirmation e-mail or ticket
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Contact Management
- Contacts: Introduction and Topic Overview
- Contact details: Collect cross-event contact information
- Overview contact data fields
- Managing contact data fields
- Creating contacts - How do contacts get into the doo contact center?
- Contact import - Bulk creation and editing of contacts
- Managing existing contacts
- Creating and managing contact groups
- Datamatching & Synchronization of booking data and doo contact
- Email subscriptions: Double opt-in & opt-out options at doo
- Deleting contacts
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Emails
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Websites
- The doo website editor: create an individual event page
- Mobile optimization: Customize your site for all your devices
- Installing different tracking tools on the website
- Creating a SSL certificat (HTTPS) to ensure data security
- Website Tracking: How to integrate doo into your Google Analytics To be Created
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Additional Functions
- Optional Service: Refund handling via doo
- Ticket design: How to get your ticket in the desired design
- Forms - Set up surveys and feedback requests for your attendees
- Embedded Reports
- Customer specific sender emails
- Email inbox: How to manage email requests from your participants within doo
- Add calendar entries to your event communication
- Filtered cross-event widgets: How to show only selected events
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Automations
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Booker & Attendee FAQ
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Developer Documentation
Ausdrucken
What can I do if a doo site does not load
We are continuously testing the accessibility of our sites. Due to the variety of browsers, operating systems, firewalls, add-ons and virus scanners it can happen in individual cases that our sites do not work correctly or cannot be loaded properly.
If you are confronted with such a problem, here are some first-aid tips:
- Log out of doo and try to log in again.
- Check if a software or an add-on like for instance an ad blocker prevents the site from loading and eventually deactivate it.
- Open the page in a different browser.
- Try it on a different device.
- Open a private or incognito window via your browser menu and try, if the problem still appears. If yes, the issue might be related to outdated cookies or cached contents. Go on with tip 6.
- Clear your browser history (especially cache and cookies). This is usually possible via the settings of your browser. You can also update your cache by clicking on the refresh button (usually next to the URL bar) while pressing the shift key.
- For older operating systems (e.g. Windows Vista) and browsers (e.g. Internet Explorer 8), which are no longer supported by the providers, we cannot guarantee compatibility as doo is optimized for current browser versions. In such cases please update your browser to a newer version.
- Try again at a later time.
Our Support Team is happy to help at any time if you experience login issues or problems with our platform. To help you in a quick and efficient way, please include the following information in your request:
- Which device do you use (computer, smartphone, tablet)?
- Which browser and which browser version do you use (e.g. Firefox 40.0.2, Internet Explorer 11, Chrome 46.0)?
- Which operating system do you use (e.g. Windows, Mac OS, Linux, Android, iOS)?
- Describe briefly, what happens when you open the website. Did an error message or a loading bar appear? A screenshot is always very useful.
- Does the site work in a private or incognito window?
- If an ad blocker or another similar software is blocking the website, please tell us the name of the software.
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