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General information
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Account Settings
- Creating & managing your personal doo account
- Organization settings: Managing your account settings
- Multi-user: Working as a team
- How to reset your password
- Changing the email address of your doo account
- The doo account packages
- What can I do if a doo site does not load
- Independently adapt standard designations of the doo booking process
- How do I delete my account
- Payment Process: How to manage payment options
- Password Security using doo: What options are available?
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Events
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- Edit email contents
- Using placeholders in booking email templates
- How to adjust invoice contents
- Attendee tickets and QR code scanning
- What do doo tickets look like?
- E-mail attachments for bookers and attendee
- Certificates & Co: Create custom documents
- Define your own booking conditions
- Revenue Disbursement: Entering and editing invoice address & bank account information
- Create bilingual (multilingual) events
- Bookings with manual approval
- Create a waiting list
- Access codes and promotion codes: Discounted tickets for your participants
- doo Widgets: Integration into your own website
- Custom event website
- How to create a booking process in english
- Providing flyers, event programs or direction sketches
- Tips for a smooth entry
- How does the booking process work for my attendees?
- How do I make test bookings?
- Creating exclusive registration access for selected contacts
- Delete ticket categories & change prices and sales periods after go-live
- Cancellation of events
- What are event fields and how do I use them best ?
- Shorten the booking process and prefill data: How to make the booking process as convenient as possible for bookers
- Tips for virtual events with doo
- Integration into your own Facebook page
- Event Templates: Creating templates for your events
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Manage Bookings
- Manage bookings and attendees
- Monitoring incoming bookings
- The attendee overview
- Invitation list: Track the registration status of specific contacts
- Manual registration
- Resend automatically generated emails
- Rebooking: How to change existing bookings
- Cancellation & Refund Handling
- Booking self-service: Allow bookers to subsequently access and edit their bookings
- Download booking overview and attendee list
- Change of attendee data and invoice address
- Bank transfer: How to deal with pending transactions
- What to do, if someone has not received their confirmation e-mail or ticket
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Contact Management
- Contacts: Introduction and Topic Overview
- Contact details: Collect cross-event contact information
- Overview contact data fields
- Managing contact data fields
- Creating contacts - How do contacts get into the doo contact center?
- Contact import - Bulk creation and editing of contacts
- Managing existing contacts
- Creating and managing contact groups
- Datamatching & Synchronization of booking data and doo contact
- Email subscriptions: Double opt-in & opt-out options at doo
- Deleting contacts
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Emails
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- E-mail messages: How to create a new message
- Contact management: How to build up clean recipients list
- Performance report: How to evaluate the send-out of your email messages
- Email activities: How do recipients react to your email messages?
- Bounce management: Tips for high quality recipient lists
- Use Liquid code in emails for individual personalization
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Websites
- The doo website editor: create an individual event page
- Mobile optimization: Customize your site for all your devices
- Installing different tracking tools on the website
- Creating a SSL certificat (HTTPS) to ensure data security
- Website Tracking: How to integrate doo into your Google Analytics To be Created
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Additional Functions
- Optional Service: Refund handling via doo
- Ticket design: How to get your ticket in the desired design
- Forms - Set up surveys and feedback requests for your attendees
- Embedded Reports
- Customer specific sender emails
- Email inbox: How to manage email requests from your participants within doo
- Add calendar entries to your event communication
- Filtered cross-event widgets: How to show only selected events
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Automations
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Booker & Attendee FAQ
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Developer Documentation
Independently adapt standard designations of the doo booking process
For inviting, conducting, and managing registrations for your events, doo offers ready-made booking interfaces for your attendees, such as the booking process and the booking portal. These interfaces are already provided with texts in German and English. However, sometimes our texts may not match your corporate language and terms. Therefore, you can adjust our standard texts at any time. For example, you can:
- Gender texts according to your preferred writing style.
- Rename standard fields like “Organization/Company” or “Salutation”.
- Introduce a different term than “attendee”.
- Change the writing style to a more colloquial one.
- Adjust the texts on the confirmation page.
- And much more.
How can I adjust the texts and standard labels?
In the organization settings, you will find the option to upload a translation file with your own texts for the standard languages German and English under the tab “Languages” > “Event Languages.” With this file, you can overwrite doo’s standard texts. The adjustments always apply to all events.
Tip: The language settings also allow you to create multilingual events with your own languages. You can find out how multilingual events and translations for your own languages work in this help article.
Procedure for uploading you
Here’s how to create a language file with your texts:
- Download the doo translation file via the button of the same name. Depending on whether you want to adjust the texts of the German or English booking process, choose the appropriate language.
- Open the downloaded file with a text editor program (see also the note below).
- The file contains all the texts displayed to your attendeess in the various widgets, in the booking portal, and on various special and error pages. Each line contains a text module. The first value is the name of the text module. You must not change this, as the system uses it to understand where a text should be displayed. After a comma, you will find the actual text that you can adjust.
- Now adjust the text modules as desired.
- Save the file.
- Go back to the language settings in the doo Manager App.
- Upload the file for the respective language and save your changes.
Example for text modules in the CSV
default-questions.first-name,"First name"
default-questions.last-name,"Last name"
default-questions.salutation,"Salutation"
default-question.first-name = Name of the text module (please do not change)
“Vorname” = You can adjust the text within the quotation marks as desired.
Important notes on format and content
To ensure the file can be uploaded and your texts are displayed correctly, please note the following tips and hints:
- The translation file to be uploaded must be in CSV format. If you work with a pure text editor program and follow the steps above, the format should usually be correctly adopted from the original file. In case you receive an error message or create the file in another way, please note the following technical configuration:
- Separator: comma “,”
- Encoding: UTF-8
- Text delimiter: quotation marks “”
- Maximum file size: 500 kB
- Allowed MIME types: text/csv, text/plain, application/csv, text/comma-separated-values, application/excel, application/vnd.ms-excel, text/anytext, application/octet-stream, application/txt
- No header line
- It is not necessary to upload all text modules for the file to work. You can also upload individual lines. Our system first takes the texts it finds in your file. If a name of a text module is not included in the file, the doo standard text for the respective language will be used. If new text modules are added (e.g., for new functions) that are not yet included in your file, the doo standard text will be used automatically.
- If you only want to adjust a few text modules, we recommend uploading only the selected lines in the file and deleting unchanged texts from the file. The reason for this is: You overwrite unchanged text modules, where the standard text fits, with the standard texts that are current at the time of the upload. However, if text adjustments are made by doo as part of new functions, these will not appear in your booking interfaces, and you will have to maintain all texts yourself.
- Spreadsheet programs like Microsoft Excel or Google Sheets can generally create CSV files. However, it is difficult to control separators and text delimiters cleanly with these programs. Since CSV files from these programs regularly cause errors during upload, we recommend using text editors to edit the file. Normally, such a program is pre-installed on every PC. If you want to install one, we recommend the free program Visual Studio Code. It also has an “Edit CSV” extension that displays the CSV in a table format for better handling.
- If the label of a text module contains “aria” in its name, this means that this label is used specifically for screen readers to ensure accessibility.