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General information
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Account Settings
- Creating & managing your personal doo account
- Organization settings: Managing your account settings
- Multi-user: Working as a team
- How to reset your password
- Changing the email address of your doo account
- The doo account packages
- What can I do if a doo site does not load
- Adjusting standard labels and texts of the doo booking process
- How do I delete my account
- Payment Process: How to manage payment options
- Password Security using doo: What options are available?
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Events
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- Edit email contents
- Using placeholders in booking email templates
- How to adjust invoice contents
- Attendee tickets and QR code scanning
- How do doo tickets look like?
- E-mail attachments for bookers and attendee
- Certificates & Co: Create custom documents
- Define your own booking conditions
- Revenue Disbursement: Entering and editing invoice address & bank account information
- Create bilingual (multilingual) events
- Bookings with manual approval
- Create a waiting list
- Access codes and promotion codes: Discounted tickets for your participants
- General Event Documents: Share Presentations and Materials with Attendees
- doo Widgets: Integration into your own website
- doo Default Event Website and Custom Event Website
- How to create a booking process in english
- Overview: Providing event documents such as flyers, presentations or certificates
- How does the booking process work for my attendees?
- How do I make test bookings?
- Creating exclusive registration access for selected contacts
- Delete ticket categories & change prices and sales periods after go-live
- Cancellation of events
- What are event fields and how do I use them best ?
- Shorten the booking process and prefill data: How to make the booking process as convenient as possible for bookers
- Tips for virtual events with doo
- Integration into your own Facebook page
- Event Templates: Creating templates for your events
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Manage Bookings
- Manage bookings and attendees
- Monitoring incoming bookings
- The attendee overview
- Invitation list: Track the registration status of specific contacts
- Manual registration
- Resend automatically generated emails
- Rebooking: How to change existing bookings
- Cancellation & Refund Handling
- Booking self-service: Allow bookers to subsequently access and edit their bookings
- Download booking overview and attendee list
- Change of attendee data and invoice address
- Bank transfer: How to deal with pending transactions
- What to do, if someone has not received their confirmation e-mail or ticket
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Contact Management
- Contacts: Introduction and Topic Overview
- Contact details: Collect cross-event contact information
- Overview contact data fields
- Managing contact data fields
- Creating contacts - How do contacts get into the doo contact center?
- Contact import - Bulk creation and editing of contacts
- Managing existing contacts
- Creating and managing contact groups
- Datamatching & Synchronization of booking data and doo contact
- Email subscriptions: Double opt-in & opt-out options at doo
- Deleting contacts
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Emails
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Websites
- The doo website editor: create an individual event page
- Mobile optimization: Customize your site for all your devices
- Installing different tracking tools on the website
- Creating a SSL certificat (HTTPS) to ensure data security
- Website Tracking: How to integrate doo into your Google Analytics
- E-Commerce dataLayer-Events in our Widgets
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Additional Functions
- Optional Service: Refund handling via doo
- Ticket design: How to get your ticket in the desired design
- Forms - Set up surveys and feedback requests for your attendees
- Embedded Reports
- Customer specific sender emails
- Add calendar entries to your event communication
- Filtered cross-event widgets: How to show only selected events
- Widgets and Accessibility
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Automations
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Booker & Attendee FAQ
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On-Site and Attendance
New features and functions at doo
Attention! This article is no longer updated: Since 2023 we inform our customers about product updates on this page with detailed articles. We also have a (German) newsletter you can sign up for to receive the latest news about doo.
We at doo are constantly working on further developing our platform. In this article you will find an overview of all new features and functions that have been released in 2022.
— November 29, 2022 —
Innovations in the doo navigation
In order to further improve usability, we are changing the UX design of the platform:
All event settings and the individual steps involved in creating an event can be accessed directly from the new, more clearly arranged event detail page
the main menu on the left can be collapsed (creates more space, e.g. for managing participant or booking overviews)
the button to create a new event is now in the top right corner of the header
— June 23, 2022 —
Standard language for organizations
Added a new tab in the organization settings that allows organizers to set the organization language and the default language for events.
— June 14, 2022 —
Hidden internal questions + UX improvements
With the release of the feature to hide internal questions, organizers will be able to mark questions as internal and separately configure whether questions should be visible to the booker or not. Furthermore, internal questions can now be added to the booking component during manual registration, via prefill or API values.
Various usability improvements have been made through the UX improvements. When creating or editing an event, the end dates are now automatically pre-filled with the new start date you just selected. It also provides a better overview of the restrictions applied to tickets.
The organizer now also has the option of copying tickets. The user interface for product groups has also become clearer as a result of the update.
As a further feature, it is now also possible to configure ticket PDFs for specific tickets of an event.
— May 31, 2022 —
Improved ICS files
With the improved IC files, organizers can now enter a separate plain text event description to be used for calendar invites when creating a new event.
There is also an option to include a link in the ICS event description to better support virtual events in calendar invites
— May 16, 2022 —
Several payment service providers for one event (Multi PSP)
The Multi-PSP feature enables organizers to manage their payment option(s) transparently in the manager app and to use several (own) payment providers or payment options per event at the same time. This ensures greater flexibility and structure when using payment options and integrating customer-specific payment processes.
— March 31, 2022 —
Certificates for Participants
Hosts can now create a custom document with Tickedoo or an external HTML editor and use all attendee-level doo placeholders. For example, you can create your own certificates for participation in an event. These certificates can then be downloaded from the individual bookers. Detailed instructions for using certificates can be found here.
— March 23, 2022 —
Granular email tracking
The organizer now has the option to disable the tracking of opens and clicks for email messages. In addition, a separate domain can now be used for tracking these events.
— March 09, 2022 —
Stabilization update
Fixed more than 60 bugs as part of a major stabilization release. Troubleshooting includes everything from registration, event creation and booking management to GraphQL and REST API details.
— February 15, 2022 —
Email editor upgrade
With the upgrade of our email editor it is now possible to load and render email messages faster.
Furthermore, the heading types H1, H2 and H3 can now also be used to increase the accessibility of the e-mails. The design of an e-mail message for mobile devices is now also available without having to switch between the edit and preview views.
In addition, functions such as inserting emojis and a comment system for working together with colleagues have been added.
— January 31, 2022 —
Contact linking and sync